FAQs

Q: If I have a question about a product, shipping or other concern, how should I contact the store?

A: Email is always a good option because you will have a record of the request and the store will also. Use the "Contact Us" link to ask us a question or make a comment. You may also call the store at 307-212-9390. For your convenience, leave your name, phone number and a brief message if we are away from the office when you call.


Q: What types of payment do you accept?

A: We accept payment by phone via our shopping cart with Shopify. 

We also accept Money Orders and Bank Cashier's Check via the US Mail. Orders paid by personal check will be held for shipping for 10 business days. US Money orders only. Please email the store with your order or call 307-212-9390 for instructions on placing your order online and how to remit payment. Please note: Have your credit or debit card and billing information available when you call. This information is required for all phone orders that will be invoiced via email to you for secure online payment. We no longer accept credit card information over the phone for security reasons. This is to protect our customers and the store from potential credit card fraud and identity theft.  



Q: How will I know when my order has shipped?

A: You will receive an email notifying you of your order shipping method and tracking information. Be sure to add our domain (baublesnbling.com) to your "safe senders" email addresses in your address book to ensure receipt of all correspondence regarding your order.


Q: What happens if my order arrives damaged?

A: Please refer to our Returns page for instructions on replacement or damage returns. All orders over $50.00 in value will be shipped insured via the USPS, FedEx and UPS. Returns, exchanges and damage reports must be reported within 10 days of item receipt. No exceptions. We adhere to our returns policy strictly so please read carefully and then contact us for further instructions.


Q: How long will it take to receive my order?

A: Delivery will take between 2 and 5 business days in most cases once the order has shipped. Please refer to our Shipping and Handling Info page for details about shipping costs, additional shipping and shipping schedules.


Q: Can I return my order if I am not completely satisfied?

A: Absolutely, but you must request a return authorization number via email to our shipping department first. Please refer to our Returns page for complete details and instructions.

Q: Do we have a paper catalog?

In an effort to save paper, printing expense, and postage, we do not generate a catalog. Our products lines and merchandise availability changes daily and it would be impossible to keep those changes accurate on paper. Our website is our "online" catalog and is maintained and updated daily.