FAQs

Q: If I have a question about a product, shipping or other concern, how should I contact the store?

A: Email is always a good option because you will have a record of the request and the store will also. Use the "Contact Us" link to ask us a question or make a comment. We respond to email inquiries by email ONLY and normally the same or next business day and within 24 hours whenever possible. 

Q: What types of payment do you accept?

A: We accept payment via our shopping cart with Shopify. 

We do not accept orders paid by personal check, money order or cashier's check at this time. We no longer accept credit card information over the phone for security reasons. This is to protect our customers and the store from potential credit card fraud and identity theft. Our online shopping cart is encrypted and highly rated as one of the most secure in the industry. No one, not even our staff, can see or alter your credit card information. 

We do not share our customer lists or other data other third parties. Shop with confidence and receive the privacy you deserve. Sorry, no CODs. No overseas payments. For the safety of our business and workers, no warehouse order pick-ups. No third-party payments accepted. Sorry, no mail orders accepted. 

Q: How will I know when my order has shipped?

A: You will receive an email notifying you of your order shipping method and tracking information. Be sure to add our domain (baublesnbling.com) to your "safe senders" email addresses in your address book to ensure receipt of all correspondence regarding your order.

Q: What happens if my order arrives damaged?

A: Please refer to our Returns page for instructions on replacement or damage returns. All orders over $50.00 in value will be shipped insured via the USPS, FedEx and UPS. Returns, exchanges and damage reports must be reported within 10 days of item receipt. No exceptions. We adhere to our returns policy strictly so please read carefully and then contact us for further instructions.

Q: How long will it take to receive my order?

A: Delivery will take between 2 and 5 business days in most cases once the order has shipped. Please refer to our Shipping and Handling Info page for details about shipping costs, additional shipping and shipping schedules.

Q: Can I return my order if I am not completely satisfied?

A: Absolutely, but you must request a return authorization number via email to our shipping department first. Please refer to our Returns page for complete details and instructions.

Q: Do we have a paper catalog?

In an effort to save paper, printing expense, and postage, we do not generate a paper catalog. Our products lines and merchandise availability changes daily and it would be impossible to keep those changes accurate on paper. Our website is our "online" catalog and is maintained and updated daily.