Shipping and Handling Information

If you have just placed an order with us... THANK YOU! You will receive a separate email confirming payment receipt and additional information about your order. Please be sure to add our email address to your accepted senders list to ensure you receive all important communication with us regarding your purchase. Also, please review the information in the email and below regarding our shipping methods, shipping times, order cancellations, and returns policy.


Shipping Methods:

All items will be shipped by USPS 1st Class, Priority Mail, Parcel Select (Ground) or FedEx Ground/Home Delivery. All items are shipped with delivery tracking. Orders over $50 will ship fully insured. Shipping times may vary. Please allow 4-6 weeks for larger items or back-ordered items, 7-14 business days for smaller packages, depending on availability and your shipping area. Overnight or Express shipping services are available upon request. Please email us for a quote. Include your complete shipping address and need-by date with your inquiry. Delivery Confirmation is provided for all packages shipped by the USPS. All FedEx shipments are fully insured against loss or damage in transit at no additional charge to customers. Email tracking is provided for all packages shipped FedEx or USPS.

Sorry, we no longer ship out of the US or to our Canadian neighbors due to high shipping costs, duties, taxes, and entrance fees that cannot be accurately calculated by our shipping vendors. You are welcome to order with us and have your shipment directed to the shipping clearinghouse of your choice for forwarding to Canada. This is not included in our shipping costs and this would be your responsibility to arrange through the clearinghouse of your choice. 

You will receive a notification via email through our shipping vendor or us directly when your order has shipped. Tracking information will be included with the notification. Please retain all emails regarding your shipment for your records.

Our base shipping rates are as follows in most instances and are for your reference only. Actual shipping charges for most items will be calculated during checkout based on your delivery location. Some larger or drop-ship items may require additional shipping fees before shipping. You will receive an email regarding any additional shipping charges that may be due. If you have shipping cost concerns, please inquire with us by providing your complete shipping address prior to placing your order. 

$0.00 - $20.00 $9.95
$20.01 - $40.00 $11.95
$40.01 - $60.00 $12.95
$60.01 - $80.00 $14.95
$80.01 - $150.00 $18.95
$150.00 - $250.00 will email with exact shipping if additional shipping charges are due



TIPS FOR SAVING ON SHIPPING COSTS:

The shipping schedule above is for reference only. Small and very light items may be charged a smaller, fixed amount of shipping while for larger or heavier items this chart is merely an estimate. Our rate schedule above also refers to the first item purchased only. Please inquire about shipping costs for larger or heavier items when combined with smaller, lighter items. Separate shipping may be required on some items. 

For instance, a second item weighing 1 pound will require in most instances an additional $1.00 in shipping only. An item weighing an additional 2 pounds is normally charged only an additional $2.00 in shipping charges. These changes in shipping costs are calculated during checkout. Combining multiple items saves you on shipping costs in the long run and allows us to continue offering combined shipping rather than costly separate shipments. The exception to this would be drop-ship items that ship from different sources or very large or heavy items that require separate shipping to prevent shipping damage to other items in the same order. 

We're always here to give our customers a shipping estimate anytime, on any of our items. Complete shipping address including zip code and phone number are required for all shipping quotes. 

Please note: Orders $250.00 will be charged actual shipping. Large orders with multiple items will be combined into one shipment thereby reducing shipping costs for customers whenever possible. However, some items may not ship well together and will require separate shipping. Additional costs may be required. Base shipping price as shown above is for first item only.

Orders weighing over 4 lbs. packed for shipping are generally shipped via FedEx Ground or FedEx Ground Home Delivery, our most economical and efficient shipping vendor. Orders under 4 lbs. and smaller in size are most often shipped via USPS Priority or Parcel Select (Ground) mail, depending on your delivery area. Items valued at $50 or more for replacement are shipped with full insurance at no additional cost our customers.

Jewelry purchases are charged a minimum shipping of $9.95 (up to the first 1 lb limit) or actual shipping costs whenever possible, including insurance for orders valued at over $50.00. All jewelry items are shipped separately from other general merchandise to prevent accidental disposal of jewelry items with packing materials. Multiple jewelry items will be shipped together in most instances unless multiple ship-to addresses are requested by the customer.


Alternate Shipping Addresses:

We are happy to arrange alternate shipping addresses for your purchase. Customers may request an alternate shipping address for any purchase in their order. If multiple shipping addresses are required, please email the store to give specific directions for each item purchased. *** Additional shipping fees may be required for multiple shipments.

Please note: Some items require separate shipping due to size, shape, weight, or shipping origination. Your delivery location dictates total shipping charges. We will email you to notify you of additional shipping when needed. Your order will NOT ship until the additional shipping charges have been approved and have been paid. We will provide an electronic invoice designed to provide a secure, encrypted checkout, just as with your original purchase. Please retain all emails and receipted for your records as these amounts and transactions are separate and will not be reflected on your original purchase.

FREE SHIPPING applies to lower 48 states only. Shipping to Alaska and Hawaii are charged actual shipping and you will be notified by email prior to shipping unless specifically noted.


Shipping Schedule:

Please allow 7-14 business days for shipping notification for all open stock items.

Please allow 4-6 weeks for back-ordered or special order items. You will receive an email notifying you of any items on back-order and will include the anticipated return-to-stock date if known. Items will show "SOLD OUT" if the item will be out of stock for longer than 14 days.

Sold out or discontinued items will be refunded unless the customer requests a store credit or an exchange for another product. We notify customers by email or phone when an item is sold out or discontinued. It is the customer's responsibility to read and respond to emails or return phone calls to the store.


Order Cancellation Terms:

PLEASE READ CAREFULLY!! Order cancellation is required within 72 hours of original purchase date or a 15% restocking fee will be deducted from the refund amount (minimum of $10). Refunds must be requested in writing (by email) by the original customer placing the order and from a valid email address already on file. We cannot cancel an order by phone nor can we issue a refund against a credit card purchase more than 180 days old. Store credit towards other merchandise will be granted if a refund/exchange has been approved by management. Refunds are at the discretion of management in all instances.