Returns and Exchange PolicyReturns and exchanges must be authorized by the store in writing within 10 days of receipt of merchandise. Customer must email and request authorization code prior to returning goods. The authorization code must be included on the return label or the return package may be refused. This is for security reasons. NO exceptions. The return package must be received within 10 business days for a qualified refund and/or exchange. A 15% Return To Stock fee (minimum $10) may apply to some items. We do not refund for shipping costs in any returned merchandise unless the item was received defective or damaged as a result of shipping and a refund is preferred rather than an exchange. Proof of defect or damage must be received and approved for refund. No returns or refunds on Clearance or Discontinued merchandise. Items will be marked clearly in description.
Products must be returned in their original, new, unused condition with original packaging. If damage occurred in shipping, please notify the store immediately for instructions on how to proceed with replacement and/or refund.
Damages:If your order is received and was damaged in shipping, please let the store know immediately by email. All damage claims must be received within 10 days of delivery. Describe the damage and include photos showing the damaged items, shipping label and damage to the box the order was shipped in (showing the shipping label if possible). Refunds for damaged goods will be refunded only after a claim has been submitted and approved by the shipping vendor. Replacements for damaged goods will be shipped as soon as possible upon request.
Please note: Do NOT destroy or discard packing as this could affect your refund or return eligibility if the package was shipped insured.